We'll see. At least with the system re-image I was able to get a good amount of gameplay into my titles before it crashed. It’s sending it back and waiting for them to “check” it that takes the longest. We're aware of reports regarding fan noise and we're actively looking into the issue. When I restarted my deck, the physical buttons and joysticks were not responsive on the steam menu. Seal the box well with packing tape and attach your shipping label to the box. You should only include your PSU if you are returning your device for a charging issue. The console is at 50-55C, so nowhere near throttling. My fan RPM is above 4000 so my fan isn't dead either. - Get an email saying Steam Deck's ready to ship on June 1st. Steam initiated an RMA. Apr 8 (AM): Steam Deck Posted. On July 15, Valve officially revealed its long-rumored handheld gaming PC, called the Steam Deck. 00/Count)For Reference, here are the details on the "repair". Then I got a tracking email August 13th for my replacement steam deck. The worst RMA Experience. I'm guessing it'll be at least Friday before they get my console if not Monday (I hate FedEx), and then turnaround middle of next week, and then maybe I get it middle of the week. Steam Deck OLED model will be available in two storage configurations: 512GB and 1TB, which will cost $549 and $649, respectively. " "We're happy to announce that Steam Decks will start shipping in Japan, South. 1st one had a stuck pixel, second one the battery died, and the third had a stuck pixel. Go down and select Devices. Move over to right side and select line that says Steam Deck. 07. 64 GB Steam Deck to Germany 22/03 purchased 24/03 shipped with GLS 28/03 shipped by GLS to the UK because who knows why 30/03 now says it gonna be shipped back to ValveSteam Deck OLED Available Now! Make Your OLED Dreams Come True!. The switch is cheap but it requires soldering skills. Applied updates and all that jazz. my Steam Deck stopped charging after connecting it to an USB Hub. Unit arrived at warehouse (Netherlands) on April 4th. Valve announced last Friday that the Steam Deck now has repair centers dedicated for servicing hardware and software issues that may arise with the device. Sent it to Steam on Saturday the 21th. Not sure if these parts are compatible or if there are better options. I ordered the 512 GB model Steam Deck with the "premium anti-glare etched glass". (Left-to Top, Right-to Right/Top - see Picture ). Steam Deck with serial number <S/N removed>, placed inside original carrying case. I left a couple notes inside asking for it back rather than a substitution. Steam initiated an RMA. #steamdeck #steam #valve #ps5 #xbox #nintendoswitch Steam Deck: My Experiences - The fun, problems, Valve (Steam) support & the future. Member. If you RMA, your next Deck will have nearly identical IPS. Video/photograph and record everything prior to sending in your deck for any RMA work. It does seem like they'll be repairing rather than. Go back into haptic settings one final time and use the toggle switch to turn the haptics back on. 3/5 RMA created 3/7 Shipped 3/10 delivered. That is completely unacceptable as far as I'm concerned. The last game I played was Titanfall 2 and I chose that because the reported campaign time was about 7hrs and mine was 20 hrs to completion. • 2 yr. 2. ETA is March 9th! Edit 2: Left origin facility March 7th! Edit 3: As of 5:32 AM, March 9th, Steam Deck is out for delivery! Final Edit: 11:04 AM on March 9th, the Steam Deck arrived. 0 timeout. Mas mahal nga lang sila ng konti pero iwas sakit ng ulo sa pag RMA. how long have you waited to get your RMA? I. They opted to repair the last time. Log in to your Steam account to get help with your Steam games, contact Steam Support, request refunds, and more. So. My Steam Deck had an issue with the battery not charging past 53%. • 2 yr. how long have you waited to get your RMA? I. subscribers . sachitgul • 8 mo. They sent me back a brand new sealed device and they were very quick about it too. SPARTAN VI said: Wife and I got our Decks today. So I received my new deck, and at first glance everything appeared fine. Help is also available if you can't log in, need to reset your. 30/03 -> Valve sent me a new Steam Deck. Using the D-Pad and A to select, navigate to "Setup Utility". At the time I got the deck, I assumed it was a steam in the material and ignored it. This can take 5-7 business days. If you RMA, your next Deck will have nearly identical IPS glow, possibly a different pattern though. We are happy to announce today that our new Steam Deck repair centers are now open. Try to message Steam Support about it already as they will take plenty of time to start the RMA process. ) Open the Steam Deck rear casing. Has Your. Related. If it goes above 10 workdays without further information it can be considered to be a bit slow and querying the progress becomes suitable. ( Yes, I know, some of you are scared. Member. Seems like in Europe the RMA turnaround was way faster. JSAUX 2-Pack Steam Deck Screen Protector, Ultra HD Glass Protector 9H Hardness Easy to Install with Guiding Frame Scratch Resistant Tempered Glass for Steam Deck/Steam Deck OLED, Come with Toolkits $9. Now they request very personal information like full phone number and address. I'm surprised there's not some calibration that makes your off center the new center. Premium anti-glare etched glass. When you get your deck back from RMA record everything (even opening the shipping box just in case of any new damages) 1. #9. You just got it, but stop being a wuss and open it or do you wanna RMA every time this happens with the FedEx or GLS Roulette. Re-install Steam OS ( tries to keep files and games ) Re-image the deck ( basically factory reset it ) Both these steps require the OS backup on a drive that can connect to the deck. The glue between those layers is supposed to be strong enough to keep it from forming those bubbles in the first place, so air bubbles can't exactly move freely. Sent mine (from Sweden) last Wednesday, arrived at the warehouse this Thursday, support says 5-8 days before they confirm the replacement, then it's however many days before. Not necessarily, no. Unit arrived at warehouse (Netherlands) on April 4th. Please try the following: Unplug and re-plug your PSU from the Steam Deck; wiggle the plug a little to ensure it's plugged in all the wayFor now, if your Steam Deck does go 'missing' in transit, file a support ticket with Valve and work with the shipping carrier for lost package protocols, and hopefully, your much-coveted Steam. Re image, shipment mode, editing power options in Desktop. I truly think you'll be fine. Well, you no longer have to do it yourself as Valve have officially opened up some repair centers. I already contacted Steam Support so please don't comment telling me to do it. I also agree eBay is the way to go, and depending on your location eBay offers a 2 year warranty for $50 that is well worth it. 2. Just wanted to point out some differences I have noticed between two Steam Decks. and than you have to wait 2-4 Business day to get the shipping information. They didn't steal it. Regarding to my steam deck, I only had the backlight bleed issue, everything else works very well. - RMA process gets started on May 17th. My Deck came with a thin crack in the base of the left joystick. I was playing a game on emudeck and all of a sudden a bunch of hotkey shortcuts triggered at the same time (fast forward, screen capture, etc) and the game became unreaponsive. my_lesbian_sister_gf 64GB - Q4 • 7 mo. They have it. Yesterday evening I created a support ticket, today I got the RMA label to send back the Steam Deck. When I tap the power button, I hear a subtle audible beep, fans spin up, and can feel the haptics in the touch pads, but no display. Some days ago I asked again and now they don't even respond. It kinda sticks at the very end before you can press it completely down most of the time and it sounds like you break something. So most people end up waiting 2-3 weeks from the day they've shipped theirs out. my Steam Deck stopped charging after connecting it to an USB Hub. As a 2-time RMA'er on the east coast, that's been my experience at least 🙃I believe a portion of Steam Decks have faulty Wireless Cards. 4. So i sent my deck back 2 weeks ago, DHL confirmed the delivery Thursday 7th. Hi all, I just wanted to vent out my frustrations with the Steam Deck and the issues I've run into while using this device. My deck freezing issue got solved without an RMA. my Steam Deck stopped charging after connecting it to an USB Hub. Steam Support, Oliver Nog english is not my first language and large juristical texts are quite dificult to read. Sort by: Results for "RMA" < 1 2 3. I've been dealing with a stuck pixels and blue "slashes" that appears on the screen depending on the colors. 6 nm APU. [deleted]Very impressed with Steams RMA so far. how long have you waited to get your RMA? I. In this video I am talking about the RMA process and how it went down for me after my Steam Decks' screen was broken. 07. Steam initiated an RMA. Will Steam Deck work with PC VR headsets? While technically a PC VR headset can be connected, the Steam. It's been repackaged, everything seems great but as soon as I turn it on, the grinding noise. Steam initiated an RMA. Steam initiated an RMA. TR4N5C3ND3NT • 23 hr. • 2 yr. At least everything I set up on deck is relatively easy to set up again I did a factory reset yesterday. It’s the 8th day (counting that friday/monday were bank holidays) and even tho i asked for a tracking number or some update. how long have you waited to get your RMA? I am based in Germany. Soldering pads are already pr-tinned, so all you need to do is to touch cable end to soldering pad and later touch it by hot soldering iron. • 2 yr. Wonderful, thank you. Let battery drain below 40%. my Steam Deck stopped charging after connecting it to an USB Hub. Steam Deck RMA process in the UK. Using the D-Pad and A to select, navigate to "Setup Utility". Ive had to personally RMA the same Steam Deck twice for actual (non user fixable) faults (not cosmetic) before I was sent a replacement. I've been asking to steam support about the RMAs but they keep saying "we are steam support, we don't know, that's handled by RMA department". Posted: Jun 24, 2023. You should be able to adjust each side independently until the overall behavior feels right to you. • 10 mo. largelylegit. All time are EST, and I am located in Michigan. Let your Steam Deck sit overnight until it has shut down on its own. Go to setup utility. 07. Just as an update, steam have today shipped a replacement today (11/05/2022) So reported it on the 01/05/2022 Agreed to RMA on the 02/05/2022 I shipped on 03/05/2022 Steam received it on 06/05/2022 - DHL held item a few days as it needed customs clearance. Seems like you either have to accept it or return it. Steam initiated an RMA. ago. ) remove or loosen all screw holding the motherboard to the chassis. 3 days later the steam deck arrived. When I tap the power button, I hear a subtle audible beep, fans spin up, and can feel the haptics in the touch pads, but no display. I'm waiting for Steam support reply, although I don't have much faith, honestly. 1. My deck had to be RMA’d on arrival as it wouldn’t charge at all, it would work fine plugged in but wouldn’t charge up, discharge from use / over time (over a span of a few days). iFixIt can get me parts overnight, and the repairs are less than an hour. I waited two and a half weeks for the replacement to get shipped… only for an empty case to arrive. I did a system reimage which seemed to help a little bit, the system didn't crash nearly as much as it did before, but it was still. I sent in my steam deck with the same problem for an RMA. They basically said it’s a factory defect and it will get worse with time. Hold down the Volume+ button and press the power button. B. #2. Eaten By A Dream. The hardware failure rate for all PCs is somewhere between 0. The button clicked every time, so I thought mechanically everything should be ok. Wilqu. May 6: didn't hear anything from steam but almost as. Wondering if anyone's gotten back an RMA Deck yet and how it's functioning. invision2212 Oct 15, 2022 @ 3:52pm. Valve might not actually fix your Deck and just send you a replacement instead. Removing the battery cable when accessible. But even for my 1 RMA, 1000 other people who reserved the same day as me got one that was fine. EU 512GB 18. Unfortunately, they kept the 256 ssd. Unit arrived at warehouse (Netherlands) on April 4th. I had to RMA my deck because it came with a broken L1 button and also told the support about the high pitched noise. As far as the deck is concerned - My 512GB SKU has got a whiny fan, crunchy left thumbstick, wobbly left touchpad. FedEx delivered my unit to RMA warehouse 3/14. The warranty is 1 year in US, I think in Europe they have a minimum rule of 2 years. If you encounter an issue and need to send your Steam Deck for repair or replacement, devices will now go to one of our repair centers. That is completely unacceptable as far as I'm concerned. I have returned 3 steam decks now. We are unable to modify the RMA at this time as it has already been processed. It is your responsibility to back up stored data before returning your Hardware. I still have no update and waiting for a new unit to be shipped to me. The only exception is RB takes a screenshot. The Steam Deck's most prominent issue for reparability is the battery, which other reviews noted can drain in less than 90 minutes when playing the most demanding games. So I sent my steam deck to be fixed this Tuesday and I was wondering how long it normally takes to get it sent back Related Topics Steam Deck Steam Gaming comment sorted by Best Top New Controversial Q&A Add a Comment. It was transported using UPS and picked up Monday after that, only for it to return yesterday. Edit: And there’s the evidence that this sub is toxic AF. Time before freeze is totally random, running from a few minutes to a few hours. With large electronic purchases (which the Deck falls into), it seems the norm is around 3-4 weeks for RMA. I had a deck prior for only a few days (early august) and it got stolen (forgot to lock my car when I was quickly running into a store to grab something) so I had to file a police report (nothing), and decided to just reorder. For the internal option, you’ll need to purchase an NVMe M. It has been radio silence since it was picked up on the 3rd so for now I’ve got to give them the 5 - 7 business days 😪. Discussion. Way too many herp derp rma posts and people posting issue with programs I have installed and simply ran. Unit arrived at warehouse (Netherlands) on April 4th. Honestly though, yes it’s valve, decent warranty and returns policy. New unit was like 2 days faster. I just posted a thread on this. 1 year warranty US, 2 years in most of the EU. This is my RMA timeline: 23/03 -> I noticed my Deck B button is faulty so I opened a support ticket asking for RMA. . but nothing so far. My Steam deck has a decent amount of backlight bleed but it’s only noticeable when the display is pitch black. I still have no update and waiting for a new unit to be shipped to me. For me it was every game I threw at it and it would happen within 1-2 minutes from launch. The first RMA was for an extreme right thumbstick deflection, basically pegged out in the full up position when it was actually centered. ) Push and hold the motherboard from the bottom towards the power button. YMMV. Both left and right trackpad are not working. invision2212 Oct 15, 2022 @ 3:52pm. Replacement in event repair not possible. Todas las discusiones > Foros de Steam > Hardware and Operating Systems > Detalles del tema. There are set decks specifically aside for RMA's and you can bet they know not every RMA request is 100% truthful or 100% within warranty but they would rather assist everyone than pick and choose. I was told by support that turn around time is 5-8 business days, but reach out if it’s been longer than 2 weeks. I get that if opening it and replacing a part gets damaged by me, then the warranty is voided, understandable. Will update with any new details to help future purchasers! Edit 1: Shipping label created and package received by FedEx on March 7th. Steam Deck. That's not how RMAs work, and I wasn't even implying that you should. Those RMA'ing Decks have see around the same turn around times. Also happened when using the desktop side of the deck. There's actually a lot of really helpful information about the components inside your Steam Deck that you can find by following these steps (if they're true). I still have no update and waiting for a new unit to be shipped to me. I was playing Midnight Suns (for 30 minutes) locked at 40 fps everything wad epic. All they gotta do is verify the serial number on the unit and put a label on a box, not sure why that takes so long. Still running fine no issues. Print the shipping label and place it on the exterior of the box. All Discussions Artwork Videos News Guides Reviews. Ball park, what can i be looking at before it gets sent back? Locked post. the first steam deck had a faulty fan which made a rumbly. It’s the 8th day (counting that friday/monday were bank holidays) and even tho i asked for a tracking number or some update. Hi Friends. Mine booted up instantly, no issues. April 26 (AM): Parcelforce Dispatch Notification. Enter bios on power on (power + Vol+) with power supplier disconnected. Apr 8 (AM): Steam Deck Posted. my Replacement Deck has arrived. Worked fine for 3 months until today it just decided to lock itself to ridiculously low frequency values that make any game unplayable. Re-install Steam OS ( tries to keep files and games ) Re-image the deck ( basically factory reset it ) Both these steps require the OS backup on a. The Steam Deck is on its way to Valve, I'm from Austria by the way. Donations are appreciated, but not necessary:paypal. Wait with RMA or bite the bullet? Got my Steam Deck 256GB today. Messages. Go down to Hardware section and select Model/Serial Numbers. Randomly, deck will throttle to 200/400 and recover in 10-20 sec. And what to do if you end up with a broken version of. We apologize for the inconvenience. It is supposed to be getting in today. 28/03 -> My Deck arrived at the warehouse (NL) from Spain. 5m. Received UPS shipping return label on Monday - shipped it the same day. The console is at 50-55C, so nowhere near throttling. Do RMAs sent refurbished or new units? EU customer here! I just got my Steam Deck on Thursday and I unpacked it Saturday, found a dead (white) pixel almost in the middle of screen. Power the Steam Deck down normally (choose Shut Down from the Power menu) Hold down the Volume+ button and press the power button. Faulty Steam Deck return nightmare with D. Please note the statutory warranty in your jurisdiction will apply to your Steam Deck. Unit arrived at warehouse (Netherlands) on April 4th. Valve's support page recommends holding the power. Literally nothing happens when using them. Steam Deck RMA defective Hi, So recently, I ended up on a trip to London and my right stick was just stuck drifting hard right. Both left and right trackpad are not working. Steam initiated an RMA. I had a minor problem with haptics on my steam deck. I contacted Steam support to ask for an estimate delivery time and they said from the time they receive the unit, 5-8 business days to deliver. 3. ago. Buy it with a credit card that gives you an extra 1 year warranty. #4 < > 4. . The second thing is that the “Steam” button on the bottom left, next to the screen, does not work when I have the stick drift. Let your Steam Deck sit overnight until it has shut down on its own. I was able to remote play games without an issue for a longer stretch of time, but still ran into it. Looking at the Steam Deck product. The first one had mushy triggers and an enormous stick drift on the right stick. ) Re-insert or tighten the screws holding the motherboard. I received my RMA label on Apr 29, shipping it the following Monday (May 2). Unlike this example, my Deck took 6-7 days shipping time, so for my RMA that they received on June 10th, I'd estimate I'll get it back around June 28th. [deleted]Folgen eines Widerrufs. After all, while a repair may be more cost-effective, mailing out a new Steam Deck saves time and is likely to result in a satisfied customer. Reset unit to factory default settings. I'm from Germany, and this goes too far for initiating an RMA process. * Now here is where we are going to deviate a bit from the steam support advice. Using the D-Pad and A to select, navigate to "Setup Utility". Everyone getting a Steam Deck will have roughly the same level of IPS glow. 1 year manufacturer warranty that covers defects. They just need to transfer the warranty to you if they registered it. Buy it with a credit card that gives you an extra 1 year warranty. Steam Deck microSD cards use ext4 with casefolding - Steam Deck formats SD cards to the proper format. You just got it, but stop being a wuss and open it or do you wanna RMA every time this happens with the FedEx or GLS Roulette. Seems like you either have to accept it or return it. I contacted valve support, but I don't think I want to RMA my deck and wait two weeks for a new one to come back, only to have. Restart the Steam Deck one last time. Video here. Steam initiated an RMA. In Power you got Auto boot on AC attach. largelylegit. bring that box to ups and they wlll create the shipping label and place it on the box. Photo: Prima Games. Made sure exterior box was in good condition all around and was still taped and that weight felt correct. I recently received a steam deck but have had to return it due to it constantly rebooting due to the battery cutting off mid gameplay even though the steam deck has a full charge and can then be only woken back up by attaching the power cable. Update for December 2022 via Valve: "Starting December 1st, customers in Japan, South Korea, Hong Kong, and Taiwan who have already reserved their Steam Deck will receive email confirmations to finalize their orders. Now they request very personal information like full phone number and address. maybe your best option is to buy a gps tracker like those used with cars, and glue it to the deck. Of course this was during the queue and as of now there’s no more queue but I. I'm waiting for Steam support reply, although I don't have much faith, honestly. If you do have a issue Valve’s customer service is great and will more than likely send you a brand new unit pretty quickly. The left one is vibrating noticeably louder and clicks feel much worse - and in Desktop Mode left clicks don't seem to register at all. Replaced the screen. After spending a couple of days waiting for steam reply and going back and forth with stock answers i was finally. Steam Deck > General Discussions > Topic Details. ago. You may have to briefly plug the charger in to get it to. Such as with monitors, it can differ slightly from others of the same model. - Send out my Steam Deck on May 18th. Unit arrived at warehouse (Netherlands) on April 4th. " "We're happy to announce that Steam Decks will start shipping in Japan, South Korea, Hong Kong, and Taiwan on December 17th via Komodo, our official Steam Deck distributor in these regions. Unit arrived at warehouse (Netherlands) on April 4th. Choose Battery storage mode, and confirm. They then instantly sent me a RMA form which I boxed up and return time was stated as “as soon as it is received it will then be processed which will take a minimum of a couple of days. Miffen May 27, 2022 @ 12:09pm. Options. how long have you waited to get your RMA? I. Like if they added one of those stupid "warranty voided if removed" sticker or a software that detects a hardware change has been made and voids the warranty. my new friend May 13, 2022 @ 10:06am. It's doubtful steam will RMA as it was damaged by you . Update for December 2022 via Valve: "Starting December 1st, customers in Japan, South Korea, Hong Kong, and Taiwan who have already reserved their Steam Deck will receive email confirmations to finalize their orders. HourGlassGalaxy • 8 mo. Removing the battery cable when accessible. So today i received a 512 GB replacement SSD. I still have no update and waiting for a new unit to be shipped to me. 5/23 - FedEx delivered the RMA to Valve. My Steam deck has a decent amount of backlight bleed but it’s only noticeable when the display is pitch black. 3. RMA & United Radio, Inc. Everything else seems fine although my first gaming experience was Doom 2016 and I got 16 fps on average. 188 comments. I still have no update and waiting for a new unit to be shipped to me. Reply. The Steam Deck should boot into the BIOS menu. I had a similar problem on my first 512GB Steam Deck that required it to be RMA'd for a 2nd time. Shitty service IMO. 52 minutes ago #8,057 Zulith said: Figures. have fun waiting 3 weeks, i'm about to RMA mine for the second time. It's like any other product or store you have ever bought anywhere. Deck started to load every scene at ultra low fps. " "We're happy to announce that Steam Decks will start shipping in Japan, South. The right one vibrates nicely and click is "satisfying".